Troubleshooting Adhesive Hook Failures: Common Causes and Solutions

We’re sorry to hear that your adhesive hooks haven’t worked as expected. We understand how frustrating it can be when something that’s meant to make life easier doesn’t go as planned. Before reaching out to our support team, please review the following information. It may help you identify what went wrong and ensure the best possible results with your hooks in the future.

Why Adhesive Hooks May Not Stick

Surface Suitability
Adhesive hooks work best on smooth, clean, dry, and stable surfaces. They may not adhere properly to:

• Rough or uneven surfaces

• Textured or porous areas

• Surfaces exposed to moisture or humidity (e.g., bathrooms without ventilation)

• Painted surfaces that are flaking or peeling

Every space is unique, and these factors can impact how the hooks perform. If you’ve applied the hook on one of these surfaces, that could be the root cause.

Surface Preparation Matters
Proper preparation is crucial. Clean the surface with isopropyl alcohol and allow it to dry completely before applying the hook. Avoid using general-purpose cleaners that leave residues, as these can prevent the adhesive from bonding properly.

Application and Setting Time
Ensure you press the hook firmly for the recommended time during application. After applying the hook, it's essential to wait at least 1 hour before adding any weight. This allows the adhesive to fully bond with the surface. For best results, wait up to 72 hours before hanging heavy items.

Environmental Factors
While our products are tested in controlled conditions, environmental factors in your home - such as temperature fluctuations, humidity, and dust - can affect adhesive performance. These factors should be considered when using adhesive hooks.

A Quick Reminder

Our packaging includes a caution to avoid hanging valuable or irreplaceable items with adhesive hooks. Performance can vary depending on your surface and environmental conditions. Please consider these limitations before using the hooks for important items.

We’d Love to Learn More

If you’ve experienced an issue after following these guidelines, your feedback is incredibly valuable to us. If you choose to reach out, please provide the following details so we can better assist you:

• The type of surface the hook was used on (e.g., glass, tile, painted wall)

• How the surface was cleaned or prepared beforehand

• The location in your home where the hook was used

• The approximate weight of the item hung

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Additionally, if possible, please include images of the issue to help us better understand what went wrong and assist you more efficiently. Images of the surface, the hook installation, and any visible issues will help us provide a quicker, more accurate resolution.

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We’re Here to Help

Thank you for taking the time to review this guide. We truly appreciate you choosing our products and giving them a try. If you need further assistance or wish to share your experience, please don’t hesitate to contact PermaStik Support via Live Chat or Email. We’re here to help and ensure you have the best experience with our products.